This Data & Privacy Policy document contains types of information that is collected and recorded by SimServiceHub and how we use this information to offer our services.

SimServiceHub (herein referred to as “We”, “Us”, “Our”) is committed to ensuring that you (data subject) are fully informed about how the information collected through our platform is processed and/or used by us.

By visiting, registering, and using our platform (either as a service provider or customer), you agree to the terms of this data and privacy policy. It is imperative that you carefully read through this policy to understand how and why the data/information collected through our platform is processed and used to offer our services. In the instance where you do not agree to this data & privacy policy, it is advisable that you discontinue the usage of our platform and the services that we offer.

SimServiceHub will be the “Data Controller” of all data/information (inclusive of personal data) provided to us by you OR collected by us via offline & online means (as the case may be). This simply means we are responsible for deciding how we use, store, and process your data/information for the sole purpose of offering our services.

Your Rights as a Data Subject

As a data subject, you also have certain rights with respect to the data that you provide to us. Rights such as:

• Right to be Informed: As a data subject, you have the right to be informed on why we need your data, how we process your data, who else has access to your data, and how we store your data.
• Right of Access: As a data subject, you have the right of access to the data you have provided, which simply means you can access & view the data you have provided to know if they are up-to-date OR accurate.
• Right to Rectification: As a data subject, you have the right to rectification which simply means you have the right to update your data at any point you deem necessary.
• Right to Erasure: As a data subject, you also have the right to erasure which means you can decide whether to erase/remove your data with us in an instance where you are no longer working with our platform.

Data/Information Requirements

As the data controller, we may require personal & other data from you such as biodata (full names, gender, age, etc.), geographic location, phone numbers, email address, skill possessed, details of work performed (including images, videos), valid means of identification (NIN, drivers’ licence, voters’ card), financial information (bank account details for payment, credit/debit card for billing/subscription), and more as we deem fit for the purpose of the service we offer. As the data subject, you are required to provide this information to work with our platform in accordance with this data & privacy policy. These data may be collected at several points such as during registration, onboarding, requests & orders, payment processing, as well as account updates. Please be aware that we also retain the data of those who “start but may not have completed the registration process”, “was with the platform and may have left” until otherwise instructed by the data subject (activating his/her right to erasure) OR the timeline for storing your data elapses.

Data/Information Usage/Processing

As the data controller, we collect and process this data/information from you for the purpose of the service that we offer, which is connecting artisans with homeowners, companies & businesses. The data also helps us to improve how you engage with our platform (either as an artisan OR client). What we do with this data/information includes:

• As an artisan, matching you with a client that requires your services AND as a client, matching you with a vetted & tested artisan that can effectively carry out the services that you require.
• As an artisan, processing and completing your application to join our platform and enjoy the benefits of the services that we offer by connecting you with clients AND as a client, processing and completing your application to join our platform and connect with top professionals/artisans who can solve your problems.
• As an artisan, properly vetting your information as well as services that you provide to ensure our clients get the best professionals to cater for their needs AND as a client, ensuring that our vetted artisans know exactly who they are to provide their services to.
• As an artisan, ensuring effective communication with you be it via linking you up with available jobs OR providing you with updates and other information relating to our platform as well as for promotional & marketing purposes, resolving any disputes that may arise AND as a client, ensuring effective communication with you by providing you with the right artisan to cater to your needs, updating you on any changes, resolving any issues that may arise and more.
• Managing your accounts (either as an artisan OR a client) and providing you with effective customer support inclusive of determining the cost of service required and rendered, executing requests for services as well as confirmation of payment for services rendered.
• Improving our platform as well as enhancing your quality experience with us.

Any change of purpose for processing your data to those listed above will be effectively communicated to all parties involved with our platform.

Data/Information Access

As the data controller, we have access to the data that you provide for the purpose listed in this data and privacy policy. However, we would also like to inform you on who else may have access to this data.

As an artisan:

• Data Controller
• Data Protection Officer
• Client requesting for your services
• Third-party vetting agency responsible for verifying the data you have provided as well as data protection agency responsible for ensuring that we are compliant with data protection regulations in accordance with Nigerian laws.

As a client:

• Data Controller
• Data Protection Officer
• Artisan providing the services requested

As the data controller, we aim to ensure that the privacy of your data is always protected. However, aside from those listed above, we may also need to disclose this information to the following (if the need arises):

• Third-party payment service provider(s) to process payment and for compliance purposes.
• Local, state, or Federal regulation agencies.
• Law enforcement agencies/courts to bring legal action against an artisan or client who has violated the law or violated the terms of our platform.

Data/Information Storage and Protection

As the data controller, it is our responsibility to not only process the data received effectively but to also ensure that it is safely and securely stored. To achieve this, we have taken necessary steps to ensure that the data is stored in safe servers and secured by encryptions, firewalls, and Secure Socket Layer (SSL) technology, which means hackers and unauthorized personnel will not be able to access this data. Once your data is obtained, it is immediately stored in our secure servers, which is only accessible by us, following which we begin the processing and the purpose of usage for this data.

We also ensure that each user (artisan OR client) account is password protected, and as such, their profile/account information can only be accessed via a login method using this password. It is the responsibility of the data subject to ensure that their password is confidential. Hence, we are not liable to, nor can we take full responsibility for the actions of other users with whom you may choose to share your information.

Also, please be aware that our third-party data host provider uses servers located in the cloud to store personal data. Hence, when you use our platform, your personal information (such as your name, e-mail address, and phone numbers) will be transferred to the data processing center.

Data/Information Retention and Duration

As the data controller, we have the right to retain your data/information for the duration listed in the SimServiceHub Privacy Notice, which depicts that your personal data/information will be retained for “six years” after which most of the personal data associated with the review will be deleted. However, the review or complaint itself, along with your name, will be retained to uphold the integrity of SimServiceHub’s membership requirements and to ensure public trust.

However, just as stated above, you as the data subject have the right to request that your personal data be erased at any point you deem necessary if it is in line with our data and privacy policy.

SimServiceHub retains the right to modify, revise, and amend this data and privacy policy when deemed necessary, and such modification will effectively be communicated to our users and uploaded on our platform for their perusal.

Contact Us

If you have any enquiries about this Data and Privacy Policy or the way we collect and process this data from you OR you would like to lay a complaint about anything related to this policy, please do not hesitate to reach out to us via email at sms-it-service@simu-l.com OR call us on 0201 330 9262 where you can reach our Data Protection Officer.